August 18, 2005

More Bad Customer Service

Could you imagine doing this to a disabled kid?

If you're a 7-year-old kid with cerebral palsy and autism, you have to take your laughs anywhere you can get them.

Just don't have too much fun at the local movie theater, or you might get thrown out.

That's what happened to young Anthony Pratti this week. To say his parents are upset about it would be an understatement.

Anthony, who uses a wheelchair, was with his parents, his sister and his grandmother at the Loews Cineplex theaters in the Galleria at Crystal Run Sunday, watching a 1:15 p.m. matinee of the G-rated film "March of the Penguins."

The family sat in the wheelchair section provided by the theater. Anthony was having a good time, said his mom, Gina Pratti.

"He was laughing, but he really wasn't much louder than any of the other kids," she said.

About 15 minutes into the film, one of the theater's managers approached the family, she said.

"He said our son was laughing too loud," Pratti said. "My husband told him Anthony didn't understand, that he was disabled, but that we'd try to quiet him down."

Not good enough, apparently – the manager brusquely told the family that Anthony had to leave, Pratti said.

Outraged, the family followed the manager to the lobby, where they were told they all didn't have to leave – just Anthony, Pratti said.

Pratti was dumbfounded.

"I said to him, what are we supposed to do, wheel him outside and leave him there?" she said.

The manager refunded the family's ticket purchase and sent them on their way, she said.

Well, Loews, what do you have to say and what are you going to do to make your facilities handicapped accessible and friendly?


UPDATE: Loews seems to have gotten the message -- and responded appropriately.

Posted by: Greg at 02:00 PM | Comments (4) | Add Comment
Post contains 313 words, total size 2 kb.

1 This was the most ridiculous thing I ever had come across with hearing people (in other words, normal people who can hear, see and think dumb), I had to call and lambast them. I felt much better after that, though.

The film was what? "The March of the Penguins" -- it was basically a documentary film about the penguins! NOt much of a dialogue or a plot at all. Yet, they had the guts to boot the kid out.

But was I ever surprised? No, not at all.

R-

Posted by: Me is the Ridor at Fri Aug 19 21:51:54 2005 (ODDFf)

2 I seriously doubt that the kid was being as quiet as the parents say. For one, there'd never have been a complaint in the first place had it been true, and for another the theater doesn't have ANY vested interest in denying access to autistics or people with CP.

The kid was probably noisy. I don't know how strongly autistic he was, but if he was realtively high functioning (it sounds as if he might be), he could learn from this.

Bartleby

Posted by: Subjugator at Sun Aug 21 04:04:54 2005 (r/FBF)

3 Bartleby, spoken like a true 'tard.

R-

Posted by: Me is the Ridor at Sun Aug 21 20:05:54 2005 (ODDFf)

4 Smooth response, R.

Posted by: mcconnell at Thu Aug 25 03:42:30 2005 (xZw2C)

Hide Comments | Add Comment

Comments are disabled. Post is locked.
7kb generated in CPU 0.0037, elapsed 0.0137 seconds.
21 queries taking 0.0108 seconds, 33 records returned.
Powered by Minx 1.1.6c-pink.
[/posts]