Yeah, maybe her response was a little over the top, but one can certainly sympathize with her plight.

Fear not, fellow Americans! In these dark days of war, pestilence and Paris Hilton, a new hero has arisen. She is none other than 75-year-old Mona "The Hammer" Shaw, who took the aforementioned implement to her local Comcast office in Manassas to settle a score, and boy, did she!

This was after the company had scheduled installation of its much ballyhooed "Triple Play" service, which combines phone, cable and Internet services, in Shaw's brick home in nearby Bristow. But Shaw said they failed to show up on the appointed day, Monday, Aug. 13. They came two days later but left with the job half done. On Friday morning, they cut off all service.

This was the company that has had consumer service problems serious enough to prompt the trade magazine Advertising Age to editorialize that Comcast and other cable providers should spend less on advertising and more on customer service. And has spawned a blog called ComcastMustDie.com that's filled with posts from angry customers.

Yeah, I'm not terribly happy with Comcast, either, after their recent takeover of Houston cable programming and resultant poor service. They made changes to the lineup and channel locations this week -- and simply decided to place MSNBC, which was scheduled to go on 80, on 99 instead -- without telling anyone or ever making a public announcement. I guess that we were supposed to get psychic vibes from the brain of Keith Olbermann?

Actually, this case reminds me of a recent incident I had with a local fast food place. They almost never get the order right -- and that evening was no exception. As I stood complaining, the response of the management was that I needed to quit complaining and questioning the competence of his employees because "we screw up bigger orders than yours all the time".

And they wonder why we aren't competitive. Pass me that hammer, Granny!

Posted by: Greg at 10:18 PM | No Comments | Add Comment
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